FAQ: The Planets: Venus Playing Cards [2 of 8]
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will the decks have cellophane wrapping?

Yes—they will be wrapped for protection.

Last updated: February 05, 2018 09:58

Who is the artist?

His name is Srdjan Vidakovic and you can find out more about him at http://vandacards.com/srdjan

Last updated: February 05, 2018 09:58

Can I purchase a box/case to display the full set of The Planets?

Not yet but we're working on details to offer this option. There is a plan to offer at least 1 option for a custom case to protect & display the full set. You will be able to add this to your order before shipment.

Last updated: February 05, 2018 09:58

How can I be notified of the launch dates for the rest of the decks in this series?

You can subscribe to our email list at http://vandacards.com and we will send out announcements of the start date/time prior to launch.

Last updated: February 05, 2018 09:58

All the LE tiers are full. Is there any other way to get an LE deck/set?

There will be 30 LE sets made available during the final campaign (Neptune). Individual LE decks will be made available during each planet project. Other than that, there are no other LE decks available. I recommend keeping an eye on the campaign as backers will sometimes cancel a pledge and a LE tier spot may open up.

Last updated: February 05, 2018 09:58

Why is Pluto not included in the series?

We have a special plan to include Pluto. It is a surprise to be revealed later on in the series.

Last updated: February 05, 2018 09:58

Can I add on Limited Edition decks?

Unfortunately you cannot add on Limited Edition decks. Since there are only 500 LE decks being produced, we are restricting them to no more than 2 decks per backer. The only way to purchase LE decks is by selecting a tier that includes them.

Last updated: February 05, 2018 09:58

How can I get the Mercury LE deck?

There will be some complete LE sets available during the final Neptune campaign but they will probably go very quickly so make sure you get there right on time! Unfortunately this is no other way to order a Mercury LE deck at this time.

Last updated: February 05, 2018 09:47

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://planets-venus.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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